Customer Service Archives - Cannabis Business Executive - Cannabis and Marijuana industry news

Service is the Cornerstone of Any Retail Experience, But It’s Particularly Important in the Cannabis Industry

The following is adapted from Breaking the Stigma. By Charlena Berry Service is the cornerstone of any retail experience, but it’s particularly important in the cannabis industry. Because of all the unique aspects and challenges to our product, our service…

Branding in the Age of Legal Cannabis

November 30, 2020
Bill Hewson
Marketing
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We recently worked with a large state-licensed cannabis grow and medical marijuana retail operation in Massachusetts to prepare for launching a dispensary for adult use sales of cannabis. We went in with great optimism due to our extensive knowledge and…

Coronavirus Crisis or Not, It’s Time to Ensure Your Cannabusiness Isn’t Overexpanding

June 16, 2020
Chris Woods
Best Practices, News & Insights, Op-Ed, Spotlight, The Buck Stops Here
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By Chris Woods, CEO, Terrapin Care Station In January, Motley Fool asked whether 2020 would be the year of cannabis stock bankruptcies. And if business leaders aren’t careful about their growth, the answer will undoubtedly be “yes.” While the impact…

What your retail team should know.. and why you should teach them

May 22, 2017
Chris Boudreau
Retail, The Buck Stops Here, Training & Education
1 Comment

Margaret Thatcher once said, “Being powerful is like being a lady: If you have to tell people you are, you aren’t.” I find that quote to be surprisingly relevant when it comes to dispensaries and their budtenders. I have visited…

Who are your raving fans?

September 19, 2016
AggregatedNews
Marketing
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One of the greatest challenges the cannabis industry faces is entrepreneurs and managers who think they are reinventing the business wheel just because that wheel happens to smell like a skunk and make people smile, giggle and eat pizza. And so, this is for all you "green"…