I always tell clients, “If it isn’t documented, it didn’t happen!!!!” Like the way you broke this down. Reply
Hi Greg. This is interesting as I work in health care, another highly regulated business, and everything you spell out here is exactly how it’s done in health care. Reply
Great advice. And, in line with Tim’s comment: documentation is your friend. Also don’t forget compliance with data breach laws. And if you’re running a medical dispensary, follow the HIPAA privacy & security rules. You might have doubts as to whether they apply to you, but the fact is, your patients expect and deserve top-notch privacy controls, so BE SAFE! Reply